Expert Guidance

Privacy Policy

Last updated: January 2025

Energy Recovery Guide ("we," "us," "our," or "the Site") operates the informational website energyrecoveryguide.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our editorial platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

1.1 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity:

IP address and device identifiers
Browser type, version, and operating system
Pages visited and time spent on each page
Referring website or search terms
Click patterns and scrolling behavior
Geographic location (approximate, based on IP)

1.2 Information You Provide Voluntarily

We collect information only when you choose to provide it:

Email address (if you contact us with feedback about articles)
Name and message content in contact forms
Comments or inquiries about our editorial content

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site usage. See Section 3 (Cookies) for detailed information.

2. How We Use Your Information

We use collected information for the following purposes:

Content Delivery: To provide, maintain, and improve our editorial articles and informational content
Site Analytics: To understand how readers interact with our articles and optimize user experience
Communication: To respond to content inquiries and feedback from our readers
Legal Compliance: To comply with applicable laws and regulations
Security: To detect, prevent, and address technical and security issues
Personalization: To recommend relevant articles and improve content recommendations
Editorial Improvements: To gather insights for our editorial team regarding content performance

Important: We do not use your information for commercial advertising, direct marketing to you, or any sales-related purposes.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small files stored on your device that help websites remember your preferences and behavior. We use both session-based and persistent cookies.

3.2 Types of Cookies We Use

Essential Cookies: Required for Site functionality, security, and basic operations
Analytics Cookies: Help us understand reader behavior and article performance
Preference Cookies: Remember your settings and reading preferences
Third-party Cookies: Placed by analytics and content delivery partners (see Section 5)

3.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling essential cookies may affect Site functionality.

3.4 Similar Tracking Technologies

We may use pixels, web beacons, and similar technologies to track engagement with our articles and optimize content delivery.

4. Third-Party Services and Sharing

4.1 Service Providers

We share information with third-party service providers who assist in operating our Site and delivering content:

Hosting providers for website infrastructure
Analytics platforms (e.g., Google Analytics) to measure content performance
Content delivery networks (CDNs) for faster article loading
Email service providers for reader inquiries
Security and fraud prevention services

4.2 Data Processing Agreements

All service providers are contractually obligated to process your information only as necessary for providing their services and to maintain appropriate security measures.

4.3 Legal Requirements and Public Authorities

We may disclose information if required by law, court order, government request, or when necessary to protect the rights, privacy, safety, or property of the Site, our users, or the public.

4.4 No Sale of Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS Encryption: Data transmitted to our Site is encrypted

• Access Controls: Only authorized personnel access personal information

• Regular Audits: We monitor our systems for vulnerabilities

• Data Minimization: We collect only information necessary for our editorial purposes

Important: No security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Analytics data: typically 12-24 months
Contact form submissions: until the inquiry is resolved
Cookies: per cookie settings (session or up to 2 years)
Aggregate data: retained for editorial and research purposes

You may request deletion of your personal information at any time by contacting us (see Section 9).

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Rectification

You may request that we correct inaccurate or incomplete information.

7.3 Right to Erasure

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Right to Data Portability

You may request your information in a portable, machine-readable format.

7.5 Right to Opt-Out

You may opt out of non-essential cookies and analytical tracking through your browser settings.

7.6 Do Not Track

Some browsers include a "Do Not Track" feature. We honor Do Not Track signals for analytics cookies where applicable.

To exercise any of these rights, please contact us using the information in Section 9.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 13, please contact us immediately using the details in Section 9.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Energy Recovery Guide

Mill Lane 90

London, United Kingdom

Email: [email protected]

We aim to respond to all privacy requests within 30 days.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, if required, by email or prominent notice on the Site.

Your continued use of the Site following any changes constitutes your acceptance of the updated Privacy Policy.

11. Additional Information by Region

11.1 European Union (GDPR)

If you are located in the EU, your personal data processing is governed by the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, legitimate interests (Site improvement and analytics), and legal obligations. You have the right to lodge a complaint with your supervisory authority.

11.2 United Kingdom

Under the UK Data Protection Act 2018 and UK GDPR, you have similar rights as EU residents regarding your personal information and its processing.

11.3 California (CCPA)

Under the California Consumer Privacy Act, California residents have the right to know what personal information is collected, to delete personal information, and to opt-out of the sale of personal information. Note: We do not sell personal information.

By accessing and using Energy Recovery Guide, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.